A New Year brings a new app and changes to digital ordering

Throughout January, OTTO locations will be migrating to a new ordering system – including new web ordering and a new mobile app. Locations will be migrating in stages throughout January. 

Once complete, we will be rolling out new features over the next few months that will improve the overall customer experience, as well as providing operational efficiencies for our team members.

Our teams will be working hard to ensure a smooth transition, but it is possible that you may experience some minor turbulence.  We appreciate your patience and understanding throughout this transition period.

What does this mean for me?
If you typically place your order digitally, and/or if you are a Rewards member, your account password will not migrate over to the new system. But never fear. See below for details on how to ensure the transfer of key account information.

Ordering Online
Once your location has migrated to the new system, you will notice that the ordering page has a different look and feel. You will not be able to log in with your previous password. On the new ordering page (order.ottoportland.com) click ‘Sign In/Sign Up’ on the upper right side of the page, click ‘Create Account’ and set up a new account using the email address associated with your ‘old’ account.

Your past order history not transfer to your new account, so you’ll be starting fresh. Any orders placed from this point on will be added to the ‘Order History’ tab, and will be available for quick re-order.

If you typically store credit/debit card info on your account, you will need to re-add these to your new account. You can add multiple payment options in the new ‘Manage Cards’ tab.

We apologize for these inconveniences.

OTTO Rewards Members
Existing Rewards members’ points balance and coupons will transfer to your new account, as long as your previous account’s phone number is used when setting up your new account.

Please note that transfer to the new account may not be immediate. Please allow 1-3 days during this transition period for current point balances to be reflected in your account.

OTTO Mobile App
The OTTO mobile app was just updated on Jan. 20. If you have downloaded the app prior to that date, you will need to update the app, or download again. (If you open the app and are not able to order, you are likely viewing the ‘old’ app and will need to download the updated version.

As mentioned above under ‘Ordering Online,’ if this is the first time you have signed in to the new platform, you will need to create a new account. Please see ‘Ordering Online’ above for details.

As always, the OTTO Mobile App can be found on the Apple App Store and on Google Play (for Android devices). Just search “OTTO Pizza.”

Gift Cards
Any OTTO gift card, regardless of when it was purchased, will be redeemable at any OTTO location post-migration. NOTE: Gift cards redemption is currently (and temporarily) limited to phone or in-store orders. Online/App redemptions will be available soon…stay tuned.

Should you run into any issues activating an e-gift (email) gift card, or locating a previously ‘saved’ gift card during this time, please reach out to us at contactus@ottoportland.com with a brief description of your issue, along with details (date ordered, physical or digital card, email address or phone number associated with the account, etc.) and we’ll get back to you as soon as possible.

What if I run into other issues during this transitional period? 
We will be standing by to assist you with any problems you encounter during this transition. If you need assistance, please email contactus@ottoportland.com with a brief description of your issue, including any account details (email, phone number, etc.). We’ll do our very best to get back to you as soon as possible. 

Thanks for your patience throughout January. We really appreciate it.

Six not-so-secret ways to save at OTTO

$2 Off With Online Ordering Registration

Registering for an online ordering account has lots of great benefits, including saved order history, saved delivery addresses, and a digital wallet, but did you know that registering an online ordering account can save you money?  Earn $2 off your first order just for registering!

Register today — just select your location and click ‘My Account’ to get started!

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Earn Free Dough (and tons of surprise perks) with OTTO Rewards!

Sign up for OTTO Rewards and enjoy unlimited savings:

  • Earn 1 point for every dollar spent. Receive 20 points just for signing up! Earn $5 off at 50 and 100 points, and $10 off each 100 points thereafter!
  • On Sundays and Mondays, earn Double Rewards points on every purchase!
  • Get a free slice on your birthday (starting Oct. 29 2018!)
  • Additional exclusive offers, benefits, and perks!

Click here for more info on OTTO Rewards!

Lunch Specials

  • Any 2 slices and a drink for $7.95!
  • Any 1 slice, a drink, and a cookie for $5.95!

*at participating locations, drinks include fountain beverage, bottled water, or house-made ice tea, lemonade, or Arnold Palmer

OTTO Happy Hour: Free Slice with Beer or Wine Purchase!

Receive any free slice with a specially priced beer or wine purchase between 4-6pm Monday-Thursday!

*Only available in Maine due to alcohol laws; Only one free slice per person per visit

Kids Eat Free Every Wednesday Night!

On Wednesdays, 5pm to Close, buy any large pizza and get a FREE 8″ kids cheese pizza!

Available only at Maine locations only (not available for takeout or delivery).

Earn Free Slices with our Frequent Eater Card!
Those who purchase by the slice will want to pick up a Frequent Eater Card (available at any OTTO counter). Buy 10 slices and your next one is on the house!

 

Introducing The OTTO App with OTTO Rewards

OTTO’s Mobile App: Deliciously Rewarding

We are pleased to announce the launch of the official OTTO Mobile App, featuring OTTO Rewards.

OTTO_App Promo2_Page_1FREE from the Apple App Store and Google Play (Search: OTTO Portland), The OTTO App is loaded with the following features:
• Quickly place orders from your phone
• Track and redeem OTTO Rewards
• Receive exclusive offers
• Load & Redeem Gift Cards
• Orders saved to your account for quick and easy reordering
• Locate the nearest OTTO
• Call any location directly from the app

EARN DOUGH with OTTO Rewards

Join OTTO Rewards to earn points toward future purchases. Receive 20 points just by signing up. Receive 1 point for every $1 spent. Reach 100 points and earn a coupon for $10 off your next purchase!

Two quick & easy ways to join:

Through the OTTO Mobile App
• Download the OTTO App from the Apple App Store or Google Play
• Join by clicking on the Rewards button
• Start earning points (get 20 points just for signing up!)

Online at ottoportland.com/rewards
• Quick & easy sign-up
• Start earning points (20 bonus points just for signing up!)