A New Year brings a new app and changes to digital ordering

Throughout January, OTTO locations will be migrating to a new ordering system – including new web ordering and a new mobile app. Locations will be migrating in stages throughout January. 

Once complete, we will be rolling out new features over the next few months that will improve the overall customer experience, as well as providing operational efficiencies for our team members.

Our teams will be working hard to ensure a smooth transition, but it is possible that you may experience some minor turbulence.  We appreciate your patience and understanding throughout this transition period.

What does this mean for me?
If you typically place your order digitally, and/or if you are a Rewards member, your account password will not migrate over to the new system. But never fear. See below for details on how to ensure the transfer of key account information.

Ordering Online
Once your location has migrated to the new system, you will notice that the ordering page has a different look and feel. You will not be able to log in with your previous password. On the new ordering page (order.ottoportland.com) click ‘Sign In/Sign Up’ on the upper right side of the page, click ‘Create Account’ and set up a new account using the email address associated with your ‘old’ account.

Your past order history not transfer to your new account, so you’ll be starting fresh. Any orders placed from this point on will be added to the ‘Order History’ tab, and will be available for quick re-order.

If you typically store credit/debit card info on your account, you will need to re-add these to your new account. You can add multiple payment options in the new ‘Manage Cards’ tab.

We apologize for these inconveniences.

OTTO Rewards Members
Existing Rewards members’ points balance and coupons will transfer to your new account, as long as your previous account’s phone number is used when setting up your new account.

Please note that transfer to the new account may not be immediate. Please allow 1-3 days during this transition period for current point balances to be reflected in your account.

OTTO Mobile App
The OTTO mobile app was just updated on Jan. 20. If you have downloaded the app prior to that date, you will need to update the app, or download again. (If you open the app and are not able to order, you are likely viewing the ‘old’ app and will need to download the updated version.

As mentioned above under ‘Ordering Online,’ if this is the first time you have signed in to the new platform, you will need to create a new account. Please see ‘Ordering Online’ above for details.

As always, the OTTO Mobile App can be found on the Apple App Store and on Google Play (for Android devices). Just search “OTTO Pizza.”

Gift Cards
Any OTTO gift card, regardless of when it was purchased, will be redeemable at any OTTO location post-migration. NOTE: Gift cards redemption is currently (and temporarily) limited to phone or in-store orders. Online/App redemptions will be available soon…stay tuned.

Should you run into any issues activating an e-gift (email) gift card, or locating a previously ‘saved’ gift card during this time, please reach out to us at contactus@ottoportland.com with a brief description of your issue, along with details (date ordered, physical or digital card, email address or phone number associated with the account, etc.) and we’ll get back to you as soon as possible.

What if I run into other issues during this transitional period? 
We will be standing by to assist you with any problems you encounter during this transition. If you need assistance, please email contactus@ottoportland.com with a brief description of your issue, including any account details (email, phone number, etc.). We’ll do our very best to get back to you as soon as possible. 

Thanks for your patience throughout January. We really appreciate it.

Get Your Pizza Faster with the New and Improved OTTO App

If you already use the OTTO App, you’ve probably noticed things look a bit different lately. If you’ve never used it before – you’re in luck. We’ve improved our app for an all around better customer experience so you can get your favorite pizzas faster and easier than ever.

  • Easier and faster ordering! Select your go-to OTTO location and it will be saved as “My Store”. Re-order your favorites by using your order history for quick and easy ordering.
  • Track your order using our improved order tracking.
  • Join OTTO rewards! Already a member? You can check your points status and redeem earned coupons directly through the app.
  • Buy and send gift cards, or store an existing gift card to use on your next order.
  • On the road? Find the OTTO nearest you using our store locator.

Watch the short video below to see our new app in action.

OTTO Pizza: At a Brewery Near You

Pizza and beer just go together. It’s a universal truth. At OTTO, we are always looking for ways to work with our local breweries: tap takeovers, limited edition collaborations, even using craft beer as an ingredient. Lately we’ve been working with breweries in a new way.

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We’re excited to announce that we now offer pizza delivery to select breweries in both Maine and Massachusetts!

If you’re a regular on the tasting room circuit, you may have seen one of our ordering tablets already. They’re simple to use and just like ordering online.

Here’s how they work:

  • After approaching the OTTO ordering kiosk, enter the delivery address that’s conveniently listed on the bottom of the tablet. Once the address is entered, click “order” and select “ASAP” to get your order started.
  • Place your order as you normally would by selecting your favorite pizzas, salads and apps. All you’ll need to complete your order is your name, phone number and payment information. You can also enter your OTTO Rewards information to earn points on your delivery.
  • Delivery typically takes 35-45 minutes. This leaves you a little time to enjoy some beverages while you wait for your order.
  • If you have any questions or need to make any changes to your order, simply call the number listed at the bottom of the kiosk to reach the OTTO team handling your order.

We currently have OTTO ordering kiosks at the following locations:

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OTTO Pizza is also available at the Rising Tide tasting room in Portland (103 Fox Street, Portland, ME) . They offer slices, as well as small pies, right there at the tasting room.

If you are a brewery or other business interested in offering OTTO pizza at your establishment, please contact us at catering@ottoportland.com for more details.

 

Six not-so-secret ways to save at OTTO

$2 Off With Online Ordering Registration

Registering for an online ordering account has lots of great benefits, including saved order history, saved delivery addresses, and a digital wallet, but did you know that registering an online ordering account can save you money?  Earn $2 off your first order just for registering!

Register today — just select your location and click ‘My Account’ to get started!

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Earn Free Dough (and tons of surprise perks) with OTTO Rewards!

Sign up for OTTO Rewards and enjoy unlimited savings:

  • Earn 1 point for every dollar spent. Receive 20 points just for signing up! Earn $5 off at 50 and 100 points, and $10 off each 100 points thereafter!
  • On Sundays and Mondays, earn Double Rewards points on every purchase!
  • Get a free slice on your birthday (starting Oct. 29 2018!)
  • Additional exclusive offers, benefits, and perks!

Click here for more info on OTTO Rewards!

Lunch Specials

  • Any 2 slices and a drink for $7.95!
  • Any 1 slice, a drink, and a cookie for $5.95!

*at participating locations, drinks include fountain beverage, bottled water, or house-made ice tea, lemonade, or Arnold Palmer

OTTO Happy Hour: Free Slice with Beer or Wine Purchase!

Receive any free slice with a specially priced beer or wine purchase between 4-6pm Monday-Thursday!

*Only available in Maine due to alcohol laws; Only one free slice per person per visit

Kids Eat Free Every Wednesday Night!

On Wednesdays, 5pm to Close, buy any large pizza and get a FREE 8″ kids cheese pizza!

Available only at Maine locations only (not available for takeout or delivery).

Earn Free Slices with our Frequent Eater Card!
Those who purchase by the slice will want to pick up a Frequent Eater Card (available at any OTTO counter). Buy 10 slices and your next one is on the house!

 

The OTTO Holiday Gift Shop: Because Pizza

Face it. Nobody’s going to eat that fruit cake, Grandma isn’t going to use that iTunes gift card, and Dad already has 17 coffee mugs.

Head on over to shopottoportland.com for all your holiday shopping needs.ottoshop

Whether an office gift, a stocking stuffer, or simply the coolest gift under the tree, we’ve got you covered:

  • Shirts (3 Designs, sizes 12mo – XXL)
  • Caps
  • Beanies
  • Wine Glasses
  • Gift Cards (Can be mailed anywhere, with personalized message!)
  • Bumper Stickers

The OTTO Shop: Because gift-wrapping a pizza isn’t often advisable.