COVID-19: What we are doing to keep our customers & employees safe

The safety of our customers and employees is of the utmost importance to us. As we begin to reopen our shops for dine-in and outdoor patio seating, we’re taking some additional steps to keep everyone safe and healthy. In addition to being in compliance with local and state mandates, we are also taking the following safety measures:

  • All customer touch points [doors, handles, counters, fountain machines, napkin dispensers, condiment holders, etc] are sanitized every 30 minutes.
  • One dedicated employee is in charge of sanitizing tables and chairs after each use.
  • Employees will receive temperature checks at the beginning of each shift.
  • Employees will continue to wear gloves and masks.
  • All tables are spaced 6 feet apart. Where that is not possible, we will stager seating so guests are able to maintain social distancing while dining with us.
  • No customers waiting in the dining room. If the room is at capacity, customers must wait outside.
  • Our mobile pickup and contactless delivery options will continue to be available.
Scan the QR code to view our menu.

Furthermore, we will have a QR code on every table that will direct guests to our menu. Simply scan the QR code with the camera on your phone, and our menu will pop up. We will also offer single use menus for those who prefer physical menus.

If you have any questions, comments or concerns, please reach out to us at

Helping OTTO Feed Frontline Workers

When a customer called Penguin Pizza in Boston and ordered pizzas to be delivered to frontline healthcare workers at a nearby hospital, it sparked an idea – we can support local businesses and feed critical frontline workers through one initiative.

Feeding the Frontline is a donation-based framework that supports both restaurants and frontline workers during the COVID-19 crisis. Through purchasing gift cards or meals from participating businesses, those working tirelessly on the frontline are provided with nourishment to help fuel them through their shifts.

On April 4th, we launched a Feeding the Frontline campaign at OTTO. Here’s how it works:

  • Customers can support by contributing at
  • Our team reaches out to various frontline facilities that are currently accepting donations within our communities
  • Using the contributions from our website, we create orders to fit the specific needs of each facility
  • Deliveries and pickups are coordinated by our team, with the safety of all parties involved as our top priority
  • Contributors receive an email after their donation has been put to work
Resident physicians enjoying one of our first Feed the Frontline orders at BIDMC

We’ve had an extremely positive response from our community, and are happy to say we’ve already fulfilled several orders. The healthcare workers and first responders who have received orders could not be more appreciative.

We cannot thank our contributors enough for helping us make this possible, and promise to continue working hard to feed the frontline workers in our communities.

To contribute, please go to our website or feel free to reach out to us at

Frequently Asked Questions: ‘Touchless Delivery’ and ‘Mobile Pickup’

As the COVID-19 crisis has rapidly changed how we all live day-to-day, restaurants across the globe have rapidly responded by providing customers with new ways to order food in a time of ‘social distancing.’

To help our customers navigate these new ordering options, we have answered some common questions below. Have a question that isn’t answered? Ask us in the comments section!

1. What is Touchless Delivery?
Customers who would prefer to have their order left at the door upon delivery can specify that they’d like Touchless Delivery. This option makes it possible for customers to order, pay, tip, and receive their order without any personal interaction if they desire.

2. How do I place a Touchless Delivery order?
Customers simply select the Delivery option, as they usually would. However, once the customer reaches the ‘Your Details‘ section of the checkout process, they should write “Touchless Delivery” in the Instructions field. Our staff will be on the lookout for these orders, and will process them accordingly. Additionally, this field should be used for any special instructions about where exactly to leave the order.

Existing customers will need to click the EDIT icon next to their saved address to access the Instructions field.

3. What is ‘Mobile Pickup’? And how is it different from regular ‘Pickup’?
Most of our customers are familiar with ‘Pickup,’ in which an order is placed, the customer shows up at the counter, pays, receives their order, etc. ‘Mobile Pickup‘ simply removes the interaction at the counter — the customer places a ‘Mobile Pickup‘ order, shows up at the specified pickup time, and grabs their own order (marked with name and order number) off our designated Mobile Pickup shelf.

Please note: Mobile Pickup orders must be paid in advance.

Order online at