Frequently Asked Questions: ‘Touchless Delivery’ and ‘Mobile Pickup’

As the COVID-19 crisis has rapidly changed how we all live day-to-day, restaurants across the globe have rapidly responded by providing customers with new ways to order food in a time of ‘social distancing.’

To help our customers navigate these new ordering options, we have answered some common questions below. Have a question that isn’t answered? Ask us in the comments section!


1. What is Touchless Delivery?
Customers who would prefer to have their order left at the door upon delivery can specify that they’d like Touchless Delivery. This option makes it possible for customers to order, pay, tip, and receive their order without any personal interaction if they desire.

2. How do I place a Touchless Delivery order?
Customers simply select the Delivery option, as they usually would. However, once the customer reaches the ‘Your Details‘ section of the checkout process, they should write “Touchless Delivery” in the Instructions field. Our staff will be on the lookout for these orders, and will process them accordingly. Additionally, this field should be used for any special instructions about where exactly to leave the order.

Existing customers will need to click the EDIT icon next to their saved address to access the Instructions field.

3. What is ‘Mobile Pickup’? And how is it different from regular ‘Pickup’?
Most of our customers are familiar with ‘Pickup,’ in which an order is placed, the customer shows up at the counter, pays, receives their order, etc. ‘Mobile Pickup‘ simply removes the interaction at the counter — the customer places a ‘Mobile Pickup‘ order, shows up at the specified pickup time, and grabs their own order (marked with name and order number) off our designated Mobile Pickup shelf.

Please note: Mobile Pickup orders must be paid in advance.

Order online at ottoportland.com.


Now offering touchless delivery & new pickup options

As we all continue to adapt to life during the COVID-19 crisis, we at OTTO are committed to serving our customers in the safest ways possible — abiding by CDC guidelines and following the advice of local, state, and federal authorities. 

In addition to the precautionary steps taken last week to keep staff and customers safe and healthy, we have implemented the following to make it easier to get your OTTO in this time of social distancing:

  • Touchless Delivery:
    • Place your order, pay, tip, and receive your food — no contact! — when you place your order on ottoportland.com, via the OTTO app, or by phone.
  • Mobile Pickup:
    • Order ahead, grab your order, and go!  Skip the wait. 
  • Delivery Fees Waived 
    • No delivery fees on orders made through ottoportland.com, the OTTO app, or via phone through April 6
  • Double Rewards Points on every purchase through April 6.

[Please scroll down for an FAQ about the two new order options.]

We are also partnering with 3rd party delivery services (UberEats, GrubHub, DoorDash) to support our non-delivery units.  (3rd party fees may apply)

Please note that our dining rooms will be temporarily closed starting Tuesday, Mar. 17, but all units remain open to support counter service and pickup options.

We look forward to providing you with safe and nourishing dining options during this challenging time.

Be well!

— OTTO

FAQ: New Order Options


1. What is Touchless Delivery?
Customers who would prefer to have their order left at the door upon delivery can specify that they’d like Touchless Delivery. This option makes it possible for customers to order, pay, tip, and receive their order without any personal interaction if they desire.

2. How do I place a Touchless Delivery order?
Customers simply select the Delivery option, as they usually would. However, once the customer reaches the ‘Your Details‘ section of the checkout process, they should write “Touchless Delivery” in the Instructions field. Our staff will be on the lookout for these orders, and will process them accordingly. Additionally, this field should be used for any special instructions about where exactly to leave the order.
Existing customers will need to click the EDIT icon next to their saved address to access the Instructions field.

3. What is ‘Mobile Pickup’? And how is it different from regular ‘Pickup’?
Most of our customers are familiar with ‘Pickup,’ in which an order is placed, the customer shows up at the counter, pays, receives their order, etc. ‘Mobile Pickup‘ simply removes the interaction at the counter — the customer places a ‘Mobile Pickup‘ order, shows up at the specified pickup time, and grabs their own order (marked with name and order number) off our designated Mobile Pickup shelf.
Please note: Mobile Pickup orders must be paid in advance.


A message to our customers

At OTTO, we’re committed to providing neighborly, knowledgeable service, and consistently extraordinary pizza. The key to this commitment is caring — about our food, each other, and our customers.

The well-being of our team members and customers is our highest priority. As such, we have been closely monitoring the dynamic nature of the coronavirus (COVID-19) situation, and are taking guidance from the CDC and local health authorities. 

In addition to meeting or exceeding all federal, state, and local health standards and guidelines, we have taken the following additional steps at each OTTO location: 

  • Increasing the frequency and vigor of handwashing for all employees.
  • Increasing the frequency and rigor of cleaning and sanitization of all surfaces with disinfectant cleaners.
  • Delivery drivers are required to wash hands between each and every delivery, and will be supplied with hand sanitizer and phone sanitizing wipes. 
  • Each employee has been educated on the coronavirus prevention guidelines issued by the CDC, and has been reminded of their duty to adhere to state Employee Illness Reporting Guidelines.

Our team members have received detailed internal communications to assist them as they navigate the situation, in the workplace, and at home. 

We remain vigilant in monitoring the status of the coronavirus situation, and we offer our deepest sympathies to those who may have already been affected. Rest assured — as circumstances continue to develop, the health and well-being of our customers, employees and communities will remain our highest priority.

We greatly appreciate your business and your loyalty. We look forward to serving you. 

Mike Keon & Anthony Allen
Owners/Founders
OTTO

OTTO South Boston opens Monday, March 2nd

OTTO’s new South Boston location will have its grand opening on Monday, March 2nd.  

Located at 416 W Broadway in the vibrant South Boston neighborhood, this brand new location will be the first OTTO to feature a “mobile pickup” option, allowing customers to order any menu item (including single slices, whole pies, salads, apps, desserts, and beverages) and skip the wait entirely.  

Nestled just behind Caffe Nero and across from Lincoln Tavern and Restaurant, this location will provide South Bostonians quick and convenient access to the “Best Pizza by the Slice” (Yankee Magazine) and one of “The Greatest Pizzas in the USA” (Food Network).

In addition to takeout service, OTTO Southie will feature a slice counter, indoor seating, and catering services. OTTO looks forward to becoming a part of the growing, vibrant South Boston neighborhood, and working with local community organizations as part of our ongoing ‘Good Food, Good Causes’ fundraising program. 

OTTO Southie is OTTO’s eighth outpost in Massachusetts (coming on the heels of OTTO’s first airport location, at Boston Logan International), and 15th location overall. 

Open Sunday through Thursday from 11am-12am and Friday-Saturday from 11am-1am.  Entrance is on F Street, directly behind Caffe Nero, and across the street from Loco Taqueria and Oyster Bar. 

OTTO Partners with FEED KIDS and Cooking Matters to combat food insecurity

At OTTO, we strongly believe in investing in our communities, and are proud to support a variety of causes and local organizations. Since we opened our doors in 2009, we’ve worked with over 500 organizations – from hosting fundraisers, to sponsoring teams, and handing out pizza to 5k participants – giving back is an important part of what we do.

As OTTO continues to grow and expand into new communities, we are continuously redefining the ways in which we give back. It is important that we are intentional and impactful with our reach, and that we’re able to align our core values with our giving. As a restaurant, one issue that is extremely important to us is food insecurity. We believe that no child should ever go hungry, and that families, schools, and communities should have the tools and resources to combat food insecurity. We’ve recently partnered with organizations in Maine and Massachusetts which aim to do just that – end child hunger in our communities, and provide families with the resources to connect them to healthy and affordable food options. Starting March 1, OTTO will be donating $1 from every monthly special pizza sold to FEED KIDS in Maine, and to Cooking Matters in Massachusetts.

Full Plates, Full Potential – FEED Kids

Full Plates, Full Potential is an organization dedicated to ending child hunger in Maine. “[Their] work focuses on increasing participation in school breakfast, after school meals, and summer meal programs.” We are proud to say that we are now one of their FEED KIDS Partners, and will be donating $1 of every monthly special pizza sold in Maine to Full Plates, Full Potential.

Cooking Matters MA

Cooking Matters is a campaign developed by Share Our Strength; a nonprofit that aims to end poverty and hunger. More specifically, Cooking Matters aims to end childhood hunger by “inspiring families to make healthy, affordable food choices. [Their] programs teach parents and caregivers with limited food budgets to shop for and cook healthy meals.” Cooking Matters helps connect low-income families with the tools and resources to prepare healthy food on a budget. OTTO will donate $1 of every monthly special pizza sold in Massachusetts to Cooking Matters.

Follow us to learn more about how we will be working with these two organizations to help end child hunger in our communities.

We’re embracing the change of season with a whole NEW MENU!

Colder temps call for comfort food and we’re on it! Look for 6 new pie additions, a Seasonal Salad Special, & TIRAMISU!

New Pizzas:

  • Fresh Pineapple, Bacon, & Hot Honey
  • Spicy Pulled Pork, Pepperoni, Bacon & Sausage
  • Spinach, White Bean, & Roasted Garlic
  • Spinach, Kalamata Olive & Roasted Garlic
  • Fresh Mushrooms, Manchego & Herb
  • Pepperoni & Fresh Mushrooms

TiramisuOTTO’s take on the classic Italian dessert; a layer of lightly sweetened Italian mousse set over espresso coffee-soaked lady fingers. The mousse is made with mascarpone cheese, which gives this dessert a creamy and luxurious texture.

Fall Salad Special Baby spinach, and fresh blueberry, salad with fontina, almonds, and red wine vinaigrette.

Ten Years of OTTO: Customers Tell Us About Their Favorite OTTO Experiences

As part of our 10 Year Anniversary celebrations in June, we asked customers to tell us about their favorite OTTO experiences. We received hundreds of lovely comments and decided to publish a handful here on the OTTO blog. Thanks for sharing your experiences with us!

When we started OTTO in 1992, we had a few simple goals: To elevate pizza above its ‘staple’ status, and to create moments worth sharing. It was sharing that got us where we are today — word of mouth from the people we served day in and day out.

Thanks to all our customers for ten great years. We wouldn’t be here without you. We look forward to helping to create ten more years of memories with you.

My best friend and I discovered OTTO on Congress several years ago. We’d often grab a late afternoon slice on our downtown walkabouts. Over the years, when one of us needed advice, a shoulder or a serious chat, we’d declare an OTTO. We could talk anything through over a slice. Though our friendship has moved apart over the years, I know if one of us declared an OTTO, the other would show up. — P. D.

When my husband was offered a job in Portland in 2017 and my family considered making the move here, from Brooklyn NY, a place that has some serious pizza game, we came on a visit and happened upon OTTO. The first pies we ordered, Mango and Pulled Pork and Eggplant Ricotta and Basil, we’re life changing experiences and totally made us feel like we could picture ourselves in this new city. The flavor! The crust! We are now OTTO’s most devoted fans! DiFara no more! John’s is gone! Every Friday is OTTO night! — Amanda S.

Dinnertime with my family can be a real challenge but bringing my three kids, (1 vegetarian, 1 pescatarian and 1 gluten sensitive) to OTTO and watching them devour their pizzas and buffalo fries is such a gift! At OTTO, everyone can find a delicious option to fit their dietary needs and it’s a relief for a mom like me that all of your ingredients are high quality! Thank You OTTO! — Carrie C.

When I moved to Boston from Portland and saw an OTTO in Brookline, I knew it was going to be ok. — Leigh M.

Last summer, when we ordered OTTO and it never even made it in to the house…we just sat on the steps and ate it there in the dark. — Kate S.

We’ve celebrated our now-11 year-old son’s birthday twice at OTTO because it is his happy place. Friends, family and potato, bacon and scallion pizza. We know it will be a good time. 🙂 — Melissa P.

We had our favorite Mushroom and Sausage pizza from OTTO and ate it on the beach on Plum Island moments before we got engaged! — Jennifer G.

We are from NYC, just moved to Portland and had a couple of Italian-American friends visit. We had low expectations of pizza in Maine. Ok, no expectations. But a fast delivery, that weird sheet that keeps the crust crispy, and the smell of real cheese made the crowd sit up straight. First taste? One bite and the Italians stopped laughing at the bacon and mashed potatoes on the pie, and generally did not resume conversation until three boxes were empty. A few years later, the same friends came back to Portland with a list of things to do in Portland: eat OTTO pizza, and eat lobster, in that order. This year they ate lobster on their OTTO pizza. Respect. — Mary W.

The first date I had 5 and a half years ago was to OTTO with my now fiance! A memory we treasure. — Ryan J.

When we moved to Maine 5 years ago we had no idea where to get food. Didn’t even know where the grocery store was. But OTTO came through and delivered pizza everyday that first week to our doorstep and hasn’t stopped since. — Dan P.

The night before our wedding in August 2017 we had dinner with my soon to be father-in-law who was visiting from Texas. His wife was a chef who had recently passed away and he an avid foodie and (sometimes) critic. He was super impressed by the pizza and salads at the South Portland Cottage Rd restaurant and insisted we go again the next time he visited. (He also gave us a very generous gift to use toward our honeymoon!). He asks us about OTTO every time he plans a visit! — Stephanie M.

My wife and I were working very hard one humid summer evening painting the interior walls of the condo we just purchased on Washington Avenue so my son could live there for school. We had nothing left in us, no energy, no life. And we were famished…so we ordered from OTTO, which we heard great things about (but had never eaten). What a great gastronomic experience! Fresh, crisp, tasty, LITE (not chewy) pizza – what a reward for the hard work and sweat. We have since moved to Portland ourselves and have made OTTO our #1 pizza choice! — Ken S.

When I first moved to Maine my friend took me to OTTO and was like, “You have to try this mashed potato pizza.” I thought that sounded ridiculous until I tried a slice. I think I found Jesus in that moment. All my worries melted away amongst that delicious buttery potato and bacon goodness. I might name my first child Otto. — M C

OTTO X: Ten years! Ten towns! Celebrating a decade of OTTO!

Chefs/owners Mike Keon and Anthony Allen invite you to join in celebrating 10 years of OTTO throughout the month of June.

All month long, and beyond, there will be will be no shortage of ways to celebrate — Keon and Allen want this to be a celebration of their customers and their employees — without which there would be no OTTO.

Since its humble beginnings as a tiny little slice shop on Portland, ME’s Congress Street, OTTO has grown to 13 location in 10 towns in Maine and Massachusetts.

10 YEAR HAPPENINGS

Lobster Masher: For the month of June, OTTO will introduce an extra special Pie of the Month—the “Lobster Masher.” A decadent mash-up (pun intended) of OTTO’s iconic Mashed Potato, Bacon and Scallion “Masher” pie, the “Lobster Masher” will be decadently garnished with fresh Maine lobster meat. The “Lobster Masher” will be priced to move (literally losing money as our way of saying thanks!) — $3.50 per slice, $14.50 for a small pie, and $22.75 for a large. All summer long, every OTTO pie will be served in a limited edition 10th anniversary pizza box.

The Lobster Masher (Mashed Potato, Bacon, Scallion and Fresh Maine Lobster)

OTTO X Ale: Rising Tide Brewing Company, a frequent OTTO collaborator over the years, has created a very special anniversary brew for the occasion. OTTO X, an IPA, will be served throughout June at all OTTO locations in Maine (and our Coolidge Corner, BU, and Arlington locations in MA).  OTTO X is a clean, crisp ale made with flaked rice, feat. Lemondrop, Mandarina and Columbus hops. Coming in at 5.6% ABV, this citrus-forward springtime brew features a nice lemon-oil and sweet orange character.

OTTO X: Anniversary Ale brewed in collaboration with Rising Tide Brewing

X Marks the Spot: On June 17th from 11:30-2pm, OTTO co-owners Mike Keon and Anthony Allen will be working the counter at OTTO’s original slice shop at 576 Congress St. in Portland — exactly where they were 10 years ago when they sold the very first OTTO slice.

Contests, Contests, Contests: In addition, fans should keep a sharp eye on OTTO’s Instagram (@ottoportland) for a series of prize pack giveaways – featuring sports and concert tickets, OTTO anniversary swag, brewery merch, gift cards, and much more.

Employee Parties: OTTO will be throwing 10th anniversary celebrations for employees only — one party in Maine on June 23, and one in Massachusetts on July 14. Restaurants will close at 7pm on these days, so that everyone in the OTTO family can join in the festivities.

THE OTTO STORY

OTTO is the brainchild of Anthony Allen and Mike Keon, who met each other over a decade ago as chefs at neighboring restaurants north of Boston. Allen had opened his first pizzeria on Nantucket at the age of seventeen, later opening a second location on Martha’s Vineyard. Keon came to cooking after working on fishing boats off the coast of Alaska. Their lasting friendship, complementary styles, and shared “less is more” culinary philosophy resulted in the opening of OTTO in downtown Portland, where Keon had been living and working. It was not long until OTTO was gaining regional and national attention for making some of the best pizza around.

Mike and I are blown away by the fact that it’s been a decade,” says Allen. “Ten years and ten cities—I could never have dreamt it – well, maybe my 17-year-old self did back in-the-day on Nantucket when I opened my first pizza shop.”

“We are continuously working to make sure every pizza is perfect and every slice unforgettable,” says Keon. “Whether you grab a slice to go or eat in one of our full service dining rooms, every member of our team is motivated by this goal of consistently well-executed, uncomplicated food. Our staff has been absolutely monumental in our success – we are beyond grateful and would not be where we are today without them.”

ABOUT THE MENU & SPACES

OTTO is known for its “elevated” pizza approach, using high-quality ingredients – local when possible — and extremely creative toppings such as cranberries, butternut squash, spicy pulled pork, or (even) tortellini and seaweed. The 10th anniversary “Lobster Masher” is an extra special pie to celebrate the anniversary (OTTO features a unique, limited edition pie each month). OTTO is also one of the few places in New England that offers Detroit-Style pizza—featuring an extra thick crust and a crispy bottom.

Each OTTO pizzeria is unique, individually customized for both the physical space and the neighborhood in which it’s located. OTTO locations vary from slice shops to pick-up and delivery to full service dining room restaurants.

Kick off Pride Month with OTTO’s 6-location fundraiser night for Pride Portland on June 4

Join us in celebrating the extraordinary contributions of our LGBTQ community, and in supporting Pride Portland, the wonderful volunteer-run organization that does so much to bring Greater Portland together.

On Tuesday, June 4, between 5-9pm, a portion of every sale at all seven Maine OTTO locations will be donated to Pride Portland.

Whether you live in Portland, South Portland, Yarmouth, or Saco, you can chip in by simply purchasing a slice, a pie, a gift card, a craft beer or glass of wine — anything! Every single purchase made at any location counts — whether dine-in, takeout, or delivery!

And stay tuned for some additional Pride celebrations at OTTO, including parade-day happenings at our original 576 Congress location along the parade route.

We look forward to seeing you and celebrating with you.

“Guster On The Ocean” – Weekend Service Project

Image result for guster on the ocean
On August 3rd, Guster returns to Portland for their 2nd annual Guster On the Ocean Festival. In addition to playing shows at the State Theatre and Thompson’s Point over the weekend, you can join Guster off-stage to help them celebrate the festival.

This year, Guster is teaming up with REVERB, a local non-profit organization that aims to connect musicians and their fans through various service projects. On Saturday, August 4th, band members will join selected fans and volunteers for a clean-up project on a section of the Portland Trails.

Following the service project, Guster and volunteers will head to Mast Landing Brewery in Westbrook for a post-work celebration, including a beer tasting of “On The Ocean: A Big Friendly Pale Ale”; a Guster/Mast Landing collaboration brew. OTTO will be on hand providing nourishment for all the hard working volunteers.

Can’t make it to Mast Landing? Head to Hadlock Field on Sunday, August 5th, to celebrate “Guster Day” along side band members and the Portland Sea Dogs.

For more information on how to purchase tickets and get involved, visit Guster On The Ocean Festival and REVERB.org.