A New Year brings a new app and changes to digital ordering

Throughout January, OTTO locations will be migrating to a new ordering system – including new web ordering and a new mobile app. Locations will be migrating in stages throughout January. 

Once complete, we will be rolling out new features over the next few months that will improve the overall customer experience, as well as providing operational efficiencies for our team members.

Our teams will be working hard to ensure a smooth transition, but it is possible that you may experience some minor turbulence.  We appreciate your patience and understanding throughout this transition period.

What does this mean for me?
If you typically place your order digitally, and/or if you are a Rewards member, your account password will not migrate over to the new system. But never fear. See below for details on how to ensure the transfer of key account information.

Ordering Online
Once your location has migrated to the new system, you will notice that the ordering page has a different look and feel. You will not be able to log in with your previous password. On the new ordering page (order.ottoportland.com) click ‘Sign In/Sign Up’ on the upper right side of the page, click ‘Create Account’ and set up a new account using the email address associated with your ‘old’ account.

Your past order history not transfer to your new account, so you’ll be starting fresh. Any orders placed from this point on will be added to the ‘Order History’ tab, and will be available for quick re-order.

If you typically store credit/debit card info on your account, you will need to re-add these to your new account. You can add multiple payment options in the new ‘Manage Cards’ tab.

We apologize for these inconveniences.

OTTO Rewards Members
Existing Rewards members’ points balance and coupons will transfer to your new account, as long as your previous account’s phone number is used when setting up your new account.

Please note that transfer to the new account may not be immediate. Please allow 1-3 days during this transition period for current point balances to be reflected in your account.

OTTO Mobile App
The OTTO mobile app was just updated on Jan. 20. If you have downloaded the app prior to that date, you will need to update the app, or download again. (If you open the app and are not able to order, you are likely viewing the ‘old’ app and will need to download the updated version.

As mentioned above under ‘Ordering Online,’ if this is the first time you have signed in to the new platform, you will need to create a new account. Please see ‘Ordering Online’ above for details.

As always, the OTTO Mobile App can be found on the Apple App Store and on Google Play (for Android devices). Just search “OTTO Pizza.”

Gift Cards
Any OTTO gift card, regardless of when it was purchased, will be redeemable at any OTTO location post-migration. NOTE: Gift cards redemption is currently (and temporarily) limited to phone or in-store orders. Online/App redemptions will be available soon…stay tuned.

Should you run into any issues activating an e-gift (email) gift card, or locating a previously ‘saved’ gift card during this time, please reach out to us at contactus@ottoportland.com with a brief description of your issue, along with details (date ordered, physical or digital card, email address or phone number associated with the account, etc.) and we’ll get back to you as soon as possible.

What if I run into other issues during this transitional period? 
We will be standing by to assist you with any problems you encounter during this transition. If you need assistance, please email contactus@ottoportland.com with a brief description of your issue, including any account details (email, phone number, etc.). We’ll do our very best to get back to you as soon as possible. 

Thanks for your patience throughout January. We really appreciate it.

10 thoughts on “A New Year brings a new app and changes to digital ordering

  1. Can’t make a new account to order on line delivery! Don’t have a mobile phone number to give in order to make a new account!! Only have a land line that you already have on file! This is not working at all so we will not be able to order!

  2. There is a bug in a lunch box app that you’re now using. If you have a PO box for your billing address, it won’t let you enter it in through the mobile page. It defaults to a Google autofill address box, which requires a physical address.

  3. Just updated the app on my phone. The new version doesn’t fit on the screen properly in portrait orientation (some important options are inaccessible) and doesn’t adjust to landscape orientation. The developers still have some work to do!

  4. Can’t order online. Have tried three times after setting up new account. No one answers phone at establishment. Will go elsewhere.

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