Windham Community Delivery Begins 5/7

We are happy to announce that Windham, ME has been added to our weekly community delivery program! Beginning Thursday, 5/7 (and every Thursday thereafter), OTTO will be delivering par-baked pizzas, salads, pastas, desserts, beer and wine to 4 Whites Bridge Road in Windham. It’s simple – order online before 1PM on Thursday, and meet us at 5:30 at 4 Whites Bridge Road in Windham to pick up your order!

Here’s how it works:

  • Order online from our 225 Congress St. location
  • Click “Community Delivery”
  • Enter date (Thursday), and select 5:30PM for the time
  • Click “START!”
  • Select your dinner options from out menu. Don’t forget – we also deliver beer and wine!
  • Once you added all selections to your order, click CHECK OUT
  • Sign in to your online account and earn rewards OR continue as a guest
  • Make sure your name and email are filled out
  • Select address type: community delivery
  • Enter Street: 4 Whites Bridge Rd. Windham, Maine 04062 PLEASE NOTE: this is the only address that works – if you enter your home address, your order will not be processes.
  • Ignore all the delivery time messages, time and date are already set, just click: CONTINUE TO ORDER DETAILS
  • Double check your order summary (the 15% delivery/gratuity is automatically included)
  • Click: CONTINUE
  • And finalize your payment with your credit card information
  • PLACE ORDER

For community deliveries, we par bake the pizzas so you can finish them in your home oven. This way, you are able to enjoy the pizza fresh out of the oven. If you do not have an oven, or prefer that we fully cook your pizza, just add it to the cooking instructions or email benc@ottoportland.com.

This delivery model has worked great in other communities. Due to the limited delivery services currently available, we want to serve as many communities as we are able. Email erikm@ottoportland.com if you are interested in adding your town to our new community pizza delivery program. We look forward to serving the Windham community!

Update: Feeding the Frontline Workers

We cannot thank our customers, communities and folks who have supported this initiative enough. This campaign has been a great demonstration on how communities hold each other up and work together during uncertain times.

Through the support of our OTTO community, we’ve provided:

  • Meals to 37 frontline facilities
  • Over 500 pizzas delivered
  • Over $12,000 in food and beverages
  • Nourishment for hundreds of frontline workers including hospital employees, community health center employees, first responders, and homeless/teen center staff to name a few

If you’re interested in supporting our Feeding the Frontline campaign, click here to contribute. We’ve also added a contribution option to our online ordering pages. You can now order a meal and contribute to Feed the Frontline in the same transaction!

Weekly Community Delivery

We are now offering weekly community delivery in towns beyond our normal delivery radiuses. Our current schedule includes:

  • Chebeague Island, ME – Wednesday
  • Gorham, ME – Wednesday
  • Windham, ME – Thursday
  • Peaks Island, ME – Friday

If there’s an interest from 10 or more families in your neighborhood, we will coordinate a weekly delivery to bring our pizzas, salads, beer & wine, and more to a designated pick-up location. Our pizzas can be delivered fully cooked or par-baked to be finished in your oven at home. Prepay ahead of time to limit contact upon delivery and enjoy your pizza at home.

Email erikm@ottoportland.com if you are interested in adding your town to our new community pizza delivery program. If you live in one of the four towns listed above, and are interested in ordering, please email benc@ottoportland.com for details.

OTTO Saco Now Offering Delivery

In order to serve our customers better during this time, we have rolled out a limited delivery service from our Saco location. We are currently offering delivery to areas of Saco, Biddeford, Scarborough, and Old Orchard Beach. Our delivery hours are 4PM-8PM, seven days a week.

Please see the below map for an approximate delivery radius. We hope to expand the hours and reach of this service once we are able – stay tuned at ottoportland.com, and be sure to check out Facebook for any updates!

Approximate delivery radius from our Saco, ME location

Helping OTTO Feed Frontline Workers

When a customer called Penguin Pizza in Boston and ordered pizzas to be delivered to frontline healthcare workers at a nearby hospital, it sparked an idea – we can support local businesses and feed critical frontline workers through one initiative.

Feeding the Frontline is a donation-based framework that supports both restaurants and frontline workers during the COVID-19 crisis. Through purchasing gift cards or meals from participating businesses, those working tirelessly on the frontline are provided with nourishment to help fuel them through their shifts.

On April 4th, we launched a Feeding the Frontline campaign at OTTO. Here’s how it works:

  • Customers can support by contributing at ottoportland.com/shop
  • Our team reaches out to various frontline facilities that are currently accepting donations within our communities
  • Using the contributions from our website, we create orders to fit the specific needs of each facility
  • Deliveries and pickups are coordinated by our team, with the safety of all parties involved as our top priority
  • Contributors receive an email after their donation has been put to work
Resident physicians enjoying one of our first Feed the Frontline orders at BIDMC

We’ve had an extremely positive response from our community, and are happy to say we’ve already fulfilled several orders. The healthcare workers and first responders who have received orders could not be more appreciative.

We cannot thank our contributors enough for helping us make this possible, and promise to continue working hard to feed the frontline workers in our communities.

To contribute, please go to our website or feel free to reach out to us at contactus@ottoportland.com.

Frequently Asked Questions: ‘Touchless Delivery’ and ‘Mobile Pickup’

As the COVID-19 crisis has rapidly changed how we all live day-to-day, restaurants across the globe have rapidly responded by providing customers with new ways to order food in a time of ‘social distancing.’

To help our customers navigate these new ordering options, we have answered some common questions below. Have a question that isn’t answered? Ask us in the comments section!


1. What is Touchless Delivery?
Customers who would prefer to have their order left at the door upon delivery can specify that they’d like Touchless Delivery. This option makes it possible for customers to order, pay, tip, and receive their order without any personal interaction if they desire.

2. How do I place a Touchless Delivery order?
Customers simply select the Delivery option, as they usually would. However, once the customer reaches the ‘Your Details‘ section of the checkout process, they should write “Touchless Delivery” in the Instructions field. Our staff will be on the lookout for these orders, and will process them accordingly. Additionally, this field should be used for any special instructions about where exactly to leave the order.

Existing customers will need to click the EDIT icon next to their saved address to access the Instructions field.

3. What is ‘Mobile Pickup’? And how is it different from regular ‘Pickup’?
Most of our customers are familiar with ‘Pickup,’ in which an order is placed, the customer shows up at the counter, pays, receives their order, etc. ‘Mobile Pickup‘ simply removes the interaction at the counter — the customer places a ‘Mobile Pickup‘ order, shows up at the specified pickup time, and grabs their own order (marked with name and order number) off our designated Mobile Pickup shelf.

Please note: Mobile Pickup orders must be paid in advance.

Order online at ottoportland.com.


Now offering touchless delivery & new pickup options

As we all continue to adapt to life during the COVID-19 crisis, we at OTTO are committed to serving our customers in the safest ways possible — abiding by CDC guidelines and following the advice of local, state, and federal authorities. 

In addition to the precautionary steps taken last week to keep staff and customers safe and healthy, we have implemented the following to make it easier to get your OTTO in this time of social distancing:

  • Touchless Delivery:
    • Place your order, pay, tip, and receive your food — no contact! — when you place your order on ottoportland.com, via the OTTO app, or by phone.
  • Mobile Pickup:
    • Order ahead, grab your order, and go!  Skip the wait. 
  • Delivery Fees Waived 
    • No delivery fees on orders made through ottoportland.com, the OTTO app, or via phone through April 6
  • Double Rewards Points on every purchase through April 6.

[Please scroll down for an FAQ about the two new order options.]

We are also partnering with 3rd party delivery services (UberEats, GrubHub, DoorDash) to support our non-delivery units.  (3rd party fees may apply)

Please note that our dining rooms will be temporarily closed starting Tuesday, Mar. 17, but all units remain open to support counter service and pickup options.

We look forward to providing you with safe and nourishing dining options during this challenging time.

Be well!

— OTTO

FAQ: New Order Options


1. What is Touchless Delivery?
Customers who would prefer to have their order left at the door upon delivery can specify that they’d like Touchless Delivery. This option makes it possible for customers to order, pay, tip, and receive their order without any personal interaction if they desire.

2. How do I place a Touchless Delivery order?
Customers simply select the Delivery option, as they usually would. However, once the customer reaches the ‘Your Details‘ section of the checkout process, they should write “Touchless Delivery” in the Instructions field. Our staff will be on the lookout for these orders, and will process them accordingly. Additionally, this field should be used for any special instructions about where exactly to leave the order.
Existing customers will need to click the EDIT icon next to their saved address to access the Instructions field.

3. What is ‘Mobile Pickup’? And how is it different from regular ‘Pickup’?
Most of our customers are familiar with ‘Pickup,’ in which an order is placed, the customer shows up at the counter, pays, receives their order, etc. ‘Mobile Pickup‘ simply removes the interaction at the counter — the customer places a ‘Mobile Pickup‘ order, shows up at the specified pickup time, and grabs their own order (marked with name and order number) off our designated Mobile Pickup shelf.
Please note: Mobile Pickup orders must be paid in advance.


A message to our customers

At OTTO, we’re committed to providing neighborly, knowledgeable service, and consistently extraordinary pizza. The key to this commitment is caring — about our food, each other, and our customers.

The well-being of our team members and customers is our highest priority. As such, we have been closely monitoring the dynamic nature of the coronavirus (COVID-19) situation, and are taking guidance from the CDC and local health authorities. 

In addition to meeting or exceeding all federal, state, and local health standards and guidelines, we have taken the following additional steps at each OTTO location: 

  • Increasing the frequency and vigor of handwashing for all employees.
  • Increasing the frequency and rigor of cleaning and sanitization of all surfaces with disinfectant cleaners.
  • Delivery drivers are required to wash hands between each and every delivery, and will be supplied with hand sanitizer and phone sanitizing wipes. 
  • Each employee has been educated on the coronavirus prevention guidelines issued by the CDC, and has been reminded of their duty to adhere to state Employee Illness Reporting Guidelines.

Our team members have received detailed internal communications to assist them as they navigate the situation, in the workplace, and at home. 

We remain vigilant in monitoring the status of the coronavirus situation, and we offer our deepest sympathies to those who may have already been affected. Rest assured — as circumstances continue to develop, the health and well-being of our customers, employees and communities will remain our highest priority.

We greatly appreciate your business and your loyalty. We look forward to serving you. 

Mike Keon & Anthony Allen
Owners/Founders
OTTO

OTTO South Boston opens Monday, March 2nd

OTTO’s new South Boston location will have its grand opening on Monday, March 2nd.  

Located at 416 W Broadway in the vibrant South Boston neighborhood, this brand new location will be the first OTTO to feature a “mobile pickup” option, allowing customers to order any menu item (including single slices, whole pies, salads, apps, desserts, and beverages) and skip the wait entirely.  

Nestled just behind Caffe Nero and across from Lincoln Tavern and Restaurant, this location will provide South Bostonians quick and convenient access to the “Best Pizza by the Slice” (Yankee Magazine) and one of “The Greatest Pizzas in the USA” (Food Network).

In addition to takeout service, OTTO Southie will feature a slice counter, indoor seating, and catering services. OTTO looks forward to becoming a part of the growing, vibrant South Boston neighborhood, and working with local community organizations as part of our ongoing ‘Good Food, Good Causes’ fundraising program. 

OTTO Southie is OTTO’s eighth outpost in Massachusetts (coming on the heels of OTTO’s first airport location, at Boston Logan International), and 15th location overall. 

Open Sunday through Thursday from 11am-12am and Friday-Saturday from 11am-1am.  Entrance is on F Street, directly behind Caffe Nero, and across the street from Loco Taqueria and Oyster Bar. 

OTTO Partners with FEED KIDS and Cooking Matters to combat food insecurity

At OTTO, we strongly believe in investing in our communities, and are proud to support a variety of causes and local organizations. Since we opened our doors in 2009, we’ve worked with over 500 organizations – from hosting fundraisers, to sponsoring teams, and handing out pizza to 5k participants – giving back is an important part of what we do.

As OTTO continues to grow and expand into new communities, we are continuously redefining the ways in which we give back. It is important that we are intentional and impactful with our reach, and that we’re able to align our core values with our giving. As a restaurant, one issue that is extremely important to us is food insecurity. We believe that no child should ever go hungry, and that families, schools, and communities should have the tools and resources to combat food insecurity. We’ve recently partnered with organizations in Maine and Massachusetts which aim to do just that – end child hunger in our communities, and provide families with the resources to connect them to healthy and affordable food options. Starting March 1, OTTO will be donating $1 from every monthly special pizza sold to FEED KIDS in Maine, and to Cooking Matters in Massachusetts.

Full Plates, Full Potential – FEED Kids

Full Plates, Full Potential is an organization dedicated to ending child hunger in Maine. “[Their] work focuses on increasing participation in school breakfast, after school meals, and summer meal programs.” We are proud to say that we are now one of their FEED KIDS Partners, and will be donating $1 of every monthly special pizza sold in Maine to Full Plates, Full Potential.

Cooking Matters MA

Cooking Matters is a campaign developed by Share Our Strength; a nonprofit that aims to end poverty and hunger. More specifically, Cooking Matters aims to end childhood hunger by “inspiring families to make healthy, affordable food choices. [Their] programs teach parents and caregivers with limited food budgets to shop for and cook healthy meals.” Cooking Matters helps connect low-income families with the tools and resources to prepare healthy food on a budget. OTTO will donate $1 of every monthly special pizza sold in Massachusetts to Cooking Matters.

Follow us to learn more about how we will be working with these two organizations to help end child hunger in our communities.